Business & Economics

As the September 11th attacks on the World Trade Center mark their 25th anniversary, we look back at the men and women who carried out the bulk of the rescue and recovery work at Ground Zero—while suffering tremendous losses of their own. How did the New York City Fire Department rebuild in the years that followed, and what can today’s leaders learn from them about crisis management and organizational change?

“The best measure of adaptation to unanticipated risks in the biological setting is the length of time a species has survived.” — Richard Bookstaber